By Michael Pepsin Avorgah, GNA
Aflao (V/R), Oct. 12, GNA – The Mobile Money Advocacy Group of Ghana (MoMAG) has urged mobile money agents to prioritise their safety, comply with operational guidelines and avoid exposing themselves to security risks in the discharge of their duties.
Mr Annang Andrews, Volta Regional Representative of MoMAG, said agents handled money daily and were vulnerable to attacks by criminals, making it necessary for them to adopt appropriate security measures and conduct their businesses professionally.
He told the Ghana News Agency (GNA) in an interview that agents should be cautious about disclosing information about their cash holdings and business operations, as such information could expose them to criminal attacks.
He also urged them to comply with the rules and instructions of their mobile money service providers, including avoiding unauthorised charges that could lead to disputes with customers.
Mr Adrews said regular meetings among agents were important for sharing experiences, educating members on security and addressing operational challenges.
He was speaking on the sidelines of a meeting held in Aflao on Sunday, October 11, 2026, to reorganise the Aflao chapter of the MoMAG, which comprises mobile money agents from Aflao, Agbozume, Abor, Akatsi, Ave-Havi/Dakpa, Blekusu, Dzodze and Anloga.
The meeting, hosted by Mr Saviour Mawuena Kofi Ahiati, the Zonal Head and Chairman of the Aflao Chapter, brought together members and non-members to discuss welfare, access to cash-loading facilities, security and the benefits of belonging to the association.
Mr Andrews said the chapter had experienced a decline in membership participation and growth, prompting the leadership to review its activities and identify challenges affecting its operations.
He said irregular meetings and the failure of some members to pay their dues were among the issues identified during the discussions.
He said the leadership had resolved to organise regular meetings and encourage members to pay their dues to strengthen the association and improve participation.
Mr Andrews said the MoMAG was established in 2017 and extended its activities to Aflao in 2023.
He encouraged mobile money agents who were not members to join the association, saying collective representation would help them address business challenges and obtain support that might be difficult to secure individually.
He cited the association’s assistance to members in resolving transaction disputes and accessing business support.
Mr Andrews also said MoMAG had an insurance arrangement known as MoMAG Insure, facilitated through Enterprise Life, to provide insured members with financial protection against qualifying losses, subject to the applicable policy terms.
He announced that the association would celebrate its anniversary at Tarkwa in the Western Region on October 17, 2026, and urged members of the Aflao chapter to participate.
He said the anniversary would provide another opportunity to strengthen unity among members as the chapter worked towards attracting more agents and improving its activities.
Mr Nestor Afambi, a mobile money vendor and participant, said his membership of MoMAG for about three years had helped him operate his business more effectively.
He told the GNA that the association had helped him resolve an erroneous transaction, provided him with a GH¢10,000 loan when he ran out of cash and assisted him in obtaining a business certificate.
Mr Afambi encouraged other mobile money vendors to join the association to benefit from its support and services.
GNA
Edited by Maxwell Awumah/Benjamin Mensah