By Kekeli K. Blamey
Adidome (V/R), June 17, GNA – Some residents of Adidome, in the Central Tongu District of the Volta Region, have expressed deep frustration over persistent poor network services delivered by major telecommunication companies operating in the area.
The situation, they say, is having an adverse impact on livelihoods, education, healthcare delivery, and economic activity in the community.
According to them, the quality of mobile and internet connectivity had deteriorated over the past several weeks, with frequent call drops, slow data speeds, and complete service outages becoming the norm.
Despite numerous complaints and petitions, they claim service providers failed to take tangible steps to resolve the issues.
Speaking to the Ghana News Agency, Madam Emefa Dzakpasu, a local trader and mobile money vendor, said the situation was affecting her business operations.
“I rely heavily on network services for mobile money transactions and customer communications. There are times when I can’t process even a single transaction in a day due to network failure. It’s frustrating and bad for my business,” she lamented.
Some other business owners, students, and civil servants echoed similar concerns. Many said the poor network connectivity had forced them to seek alternative and costly ways to stay connected, including traveling long distances to neighboring towns for better reception.
Mr. Kwame Agbeko, also a mobile money operator and motor spare parts dealer, noted that aside from lost income, the unreliable network was eroding trust among customers.
“People think I’m making excuses when I say the network is down. But that’s the reality we face here. It’s difficult to operate under these conditions,” he stated.
Community leaders have also expressed concern over the long-term impact of the situation. They noted that reliable communication infrastructure was essential for development, especially considering the government’s ongoing efforts to digitize public services and promote financial inclusion.
“We cannot talk about digital transformation when entire communities are left disconnected,” said one local assembly member who preferred to remain anonymous.
“We are calling on the National Communications Authority (NCA) and relevant stakeholders to compel service providers to address these concerns with urgency.”
Residents are appealing to telecommunications companies, particularly the major service providers in the area, to upgrade infrastructure, expand coverage, and ensure consistent service delivery.
They have also called on the Ministry of Communication to treat the issue as a matter of urgency.
As frustrations grow, some community members have hinted at staging peaceful demonstrations if no concrete steps were taken to improve the situation in the coming weeks.
GNA
Edited by Maxwell Awumah/George-Ramsey Benamba