By James Amoh Junior, GNA
Accra, Oct. 27, GNA – The Ghana Water Limited (GWL), Accra North Region, has recognised 40 loyal customers as part of activities marking this year’s Customer Service Week for their continued patronage and support.
The initiative, celebrated from October 5 to 9, 2026, aimed at appreciating customers while strengthening relationships between the Company and its customers.
The Regional Chief Manager, Mr Somuah Tenkorang, accompanied by regional management and district teams, visited selected customers across the Region during the week.
The teams engaged the customers in discussions on service delivery and presented souvenirs in appreciation of their loyalty and partnership.
Mr Tenkorang expressed gratitude to the customers for their continued support and emphasised the importance of strong partnerships in improving service delivery and customer satisfaction.
He said collaboration and mutual understanding between the Company and its customers were essential to address service-related concerns and ensure efficient water service delivery.
The engagement also provided an opportunity for the Company to encourage customers to pay their water bills promptly to avoid accumulating arrears.
Timely payments, the Company noted, were crucial to sustaining operations of the national utility and supporting efforts to improve service delivery.
GWL urged customers to use its convenient payment channels, including the *1010# USSD platform, the GWL Customer App and other approved electronic platforms, to settle their bills promptly.
The Accra North Region is one of the newly established operational regions of GWL, carved out of the former Accra East Region under the Accra-Tema Metropolitan Area (ATMA) operational structure.
It comprises four districts: Accra North East, Agbogba, Adenta and Dodowa.
The Region reaffirmed its commitment to strengthening customer relations, promoting responsible water use, and improving customer satisfaction through regular engagement and responsive service delivery.
GNA
Edited by Linda Asante Agyei