By Yussif Ibrahim
Kumasi, Oct. 29, GNA – MoMo Fintech Ltd, has engaged its agency partners in the Ashanti Region on measures to improve service delivery, strengthen security and enhance the operations of mobile money agents.
The engagement provided a platform for the company and its agents to discuss operational challenges and explore ways to improve the delivery of digital financial services.
Key issues discussed included Know-Your-Customer (KYC) compliance, customer authentication procedures for cash withdrawals, fraud prevention, insurance packages, and access to micro-loans.
Mr. David Nana Addai, Channel Development Manager of MoMo Fintech Ltd, said the company’s portfolio of more than 45 digital products and services offered agents opportunities to expand their businesses and increase their earnings.
He encouraged the agents to familiarise themselves with the various products and services to enable them to diversify their revenue streams and provide better services to subscribers.
Ms. Afua Asafo-Adjei, a representative of the company, reaffirmed its commitment to promoting digital innovation and financial inclusion in the Ashanti Region.
She said initiatives such as the MoMo Fintech Lab were aimed at nurturing local technology talent, promoting discussions on financial technology and extending digital innovation beyond the national capital.
The engagement also allowed the agents to raise concerns about liquidity challenges, operational difficulties, and security threats affecting their businesses.
Representatives of partner institutions, including OmniBSIC, Fidelity Bank, GCB Bank, First Atlantic Bank, the Ghana Police Service and local Transport Owners Associations, participated in the discussions.
The partners expressed their commitment to supporting the agency network through improved access to credit, merchant payment solutions for the transport sector and enhanced security measures to address threats to agents’ operations.
The engagement formed part of efforts by MoMo Fintech Ltd to strengthen its relationship with its agency partners and promote a secure and sustainable digital financial services ecosystem.
GNA
Edited by Kwabia Owusu-Mensah/Kenneth Odeng Adade
Reporter: Yussif Ibrahim
Email: [email protected]