By Dorothy Frances Ward, GNA
Kumasi, Oct. 13. GNA – The Ashanti Regional Office of the Public Utilities Regulatory Commission (PURC) has demonstrated exceptional regulatory performance in the third quarter ending September 2026.
It resolved 1,076 out of 1,141 complaints filed against the Electricity Company of Ghana (ECG) and Ghana Water Limited (GWL).
This represents an impressive 94.3 per cent resolution rate, a testament to the Office’s commitment to protecting consumer interests, while ensuring the financial viability of regulated utilities.
Mr Edward Boduah, the Ashanti Regional Head of the PURC who stated this in an interview with the Ghana News Agency, said out the total complaints received, 1,090 representing 95.5 per cent were lodged against ECG, while 51 representing 4.5 percent were against GWL.
He said through diligent regulatory intervention, the Regional Office secured GHS 338,452.64 as refunds to consumers, who were wrongly billed or overcharged, while also recovering GHS 2,969,052.02 as revenue for the utilities, thereby, striking a fair balance between consumer protection and utility sustainability.
Additionally, beyond financial recoveries, the office delivered tangible results on the ground.
It facilitated the replacement of four faulty electric poles, three faulty transformers and one defective energy meter, and assisted consumers to secure 35 new service connections that had been unduly delayed, bringing relief to many households and businesses.
He said the breakdown of complaints showed that quality of supply dominated by 1,072 complaints, representing 94 per cent of all cases. Billing followed with 38 complaints, Metering with 15, Consumer Service Delivery with nine, Payments with four and Unlawful Disconnection with three complaints.
Again, in terms of how complaints reached the PURC, field activities accounted for 810 complaints, WhatsApp platforms brought 236, walk-ins 37, Consumer Service Committees 26, written complaints 18 and call-ins 14.
This performance, the Regional Manager said, was achieved through proactive regulatory interventions during the period.
He mentioned that the Ashanti Regional office of PURC was committed to ensuring reliable, safe and high-quality utility services for all consumers in the region.
GNA
Edited by Kwabia Owusu-Mensah/ Christabel Addo