By Mildred Siabi-Mensah, GNA
Takoradi, Sept. 7, GNA – Telecel Ghana has called for a stronger partnership with the media to promote accurate reporting and improve upon public understanding of developments, challenges and investments in Ghana’s telecommunications sector.
The call was made at a media roundtable organised by Telecel Ghana for editors and journalists from the Western and Central regions, as part of efforts to deepen engagement with the media and provide journalists with first-hand information on the company’s operations.
The media remained a critical partner in helping telecommunications companies communicate effectively with the public, particularly on issues that directly affected consumers.
Mr Komla Buami, Director of External Affairs Telecel Ghana, indicated that, “Editors occupy a unique space in the communities we serve; you help shape public discourse, bring important issues to the fore, and ensure that people have access to credible information,” he said.
He said network expansion and upgrades remained a major priority for the company as it sought to improve upon connectivity and service quality across the country.
Mr Buami said the company continued to invest in infrastructure to extend quality telecommunications services to customers, particularly in underserved communities and the hinterland.
According to him, the company’s network investments were aimed at improving coverage and ensuring that customers could access reliable voice and data services.
He said Telecel recognised that quality connectivity was increasingly important to Ghana’s socio-economic development, as individuals, businesses and institutions depended greatly on digital services.
Meanwhile, a major issue highlighted during the engagement was the persistent challenge of fibre cuts and damage to telecommunications infrastructure.
Mr Buami said fibre cuts remained one of the significant challenges affecting network reliability, with road construction activities being among the major causes.
He, however, noted that deliberate vandalism and theft of telecommunications infrastructure were also contributing to service disruptions.
Mr Buami appealed to contractors, communities and other stakeholders to exercise caution when undertaking construction and excavation activities around telecommunications infrastructure.
He said damage to fibre infrastructure could affect telecommunications services beyond the immediate location of the incident because fibre networks formed an important part of the infrastructure carrying voice and data traffic.
Mr Buami also expressed concern about the theft of fibre chamber covers, saying such acts exposed critical infrastructure to damage and created additional operational challenges for network operators.
GNA
Edited by Justina Hilda Paaga/Kenneth Odeng Adade
Reporter, Mildred Siabi-Mensah
[email protected]