By Daniel Agbesi Latsu
Kadjebi (O/R), Feb 20, GNA – Residents of Kadjebi in the Oti Region have appealed to the Electricity Company of Ghana (ECG) to install prepaid meters in the area to help address what they describe as persistent overbilling under the estimated billing system.
The appeal was made during a recent ECG customer and stakeholder engagement held in Kadjebi to discuss power supply and billing concerns in the district.
The residents said the introduction of prepaid meters would promote transparency and fairness in billing, as consumers would pay strictly for the electricity theyconsumed.
Ms Mawuse Asong, a resident who spoke at the engagement, expressed frustration over what she described as outrageous estimated bills.
She said she previously paid about GHS200.00 monthly for electricity, but between October and December 2025, her estimated bill surged to more than GHS3,000.00.
“I was shocked when I saw the bill. I do not run heavy machines in my house, so I could not understand how the amount increased so drastically,” she said.
She noted that a prepaid metering system, which operates on a “pay-as-you-consume” basis, would prevent such occurrences and enable consumers to better manage their electricity usage.
Madam Edith Ntim, a 75-year-old resident of Freetown, a suburb of Kadjebi, shared a similar experience.
She said she used only a television set and three light bulbs in her household, yet her bill for the same October to December period amounted to GHS2,000.00.
“At my age, I cannot engage in any heavy economic activity. I live alone and use only a few appliances, so I do not understand how my bills became so high,” she lamented.
Other participants at the forum also called on ECG to intensify public education on electricity consumption, billing systems and complaint resolution procedures to help customers better understand their bills.
They urged the company to expedite the replacement of faulty meters and ensure regular meter readings to avoid reliance on estimated billing.
Responding to the concerns,
Ms Eunice Tweneboah-Kodua, Public Relations Officer of ECG for the Volta and Oti Regions, said the company valued customer feedback and would convey the residents’ request to the Regional Management for onward transmission to the national headquarters.
She encouraged customers to promptly report billing discrepancies to the nearest ECG office for verification and possible adjustment.
The officials reiterated ECG’s commitment to strengthening stakeholder engagement and working collaboratively with communities to ensure efficient and reliable electricity service delivery in the district.
Residents expressed hope that management of ECG would act swiftly on their request to install prepaid meters to bring relief to consumers in Kadjebi and its surrounding communities.
GNA
Edited by Maxwell Awumah/George-Ramsey Benamba