By Laudia Sawer
Tema, Sept. 05, GNA – The TDC Company Limited has disclosed that its 24-hour prestige, premium services and call centre have received encouraging feedback from clients around the world.
Mr Courage K. M. Nunekpeku, the Managing Director of TDC, disclosed this during a media encounter, giving a progress report on the three-month 24-hour operation.
Mr Nunekpeku stated that “clients are patronising throughout the three-shift period of the 24-hour service; the feedback is very encouraging, and we intend to see how best to add up.”
He said they have met their target, revealing that “Today marks three months since the service was rolled out, and the target was to clock about one million Ghana cedis; we can confidently say that we have achieved that and are moving beyond.”
According to him, the positive response continues to strengthen the company’s determination to raise standards across all its operational areas.
The MD revealed that premium service has been able to process more than 200 applications made up of transfer interest, leased document certified true copy, consent to mortgage, and mortgage in principle.
He said these services, which would have taken clients a longer period to do, have been reduced to 24 hours or a maximum of three days due to the introduction of the VIP lounge for prestige and premium services.
The 24-hour call centre of the TDC is a support centre that operates around the clock, staffed with three shifts to provide continuous assistance for customers, while its premium service is aimed at providing a fast-track processing service for selected applications, including searches, certificates, offer letters, and declarations, in a comfortable and exclusive environment.
The prestige services also provide high-quality services and processing times, which allow clients to apply for services wherever they find themselves.
GNA
Kenneth Odeng Adade