By Yussif Ibrahim
Kumasi April 29, GNA – MTN Group has confirmed that it is investigating a cybersecurity incident that may have compromised the personal data of approximately 5,700 customers of its Ghana operations.
Despite the breach, the telecoms giant assured the public that all its platforms remain fully operational.
A statement issued by MTN Ghana copied to the Ghana News Agency (GNA), emphasised that it is monitoring its systems closely, while working with leading cybersecurity experts to conduct a forensic investigation.
The statement signed by Adwoa Afriyie Wiafe, Chief Corporate Services Officer, stated that the confidentiality, integrity, and availability of its systems remained central to its operations.
“While at this early stage of the investigation, we have not been able to ascertain the full extent of the incident, early indications are that about 5,700 MTN Ghana customers’ data may have been affected,” the statement said.
It said it would contact the customers involved.
The company urged customers to remain vigilant and adopt standard security practices, including updating mobile and banking apps, using strong and unique passwords, and enabling multifactor authentication.
Customers are also advised to place a fraud alert on their credit reports with major credit bureaus as a precautionary measure.
The company assured stakeholders that it was devoting the necessary resources to resolve the matter and maintain transparency.
“We understand that this incident may raise concerns, and we are committed to providing you with the updates and guidance required during this time,” the statement continued.
MTN reaffirmed its commitment to protecting customer privacy and maintaining trust.
A dedicated support team is available to address concerns via the toll-free customer care number 100.
GNA
KOM/CA