Accra, Feb 12, GNA- The Agricultural Development Bank(ADB) will work hard to establish up to 100 branches country-wide by the end of 2022, Dr John Kofi Mensah, Managing Director of the Bank has said.
He said apart from that the Bank had also procured some 14 brand new ATM machines to replace obsolete ones at Osu, Kaneshie, Legon, Wisconsin, Achimota, Lapaz, Nungua, Teshie and more would be added this year.
Dr Mensah said this when the bank hosted its Customers to show appreciation for their loyalty over the years in Accra.
He said, “Distinguished Customers, we wish to take advantage of this evening’s event to express our profound appreciation and gratitude for your loyalty and unflinching support to the ADB Brand all these years, especially in a saturated region like the Greater Accra.”
He said as a business, the Agricultural Development Bank had become what it is today, because of the good rapport with Customers and it was another opportunity for Management to interact with them although their Relationship Managers, Branch Managers, Area Managers were at their disposal anytime they needed them.
He said since assuming the role as the Managing Director, with the support of the Board of Directors, the Management and Staff of the Bank, they had worked round the clock to turn the fortunes of the Bank around.
“By the grace of God, we have moved from a loss-making Bank to a year-on-year profit-making Bank within the period and we are happy to say your continuous loyalty has largely contributed to this success story.
He said ADB was currently an ISO 27001-2013 and PCI DSS (Payment Card Industry Data Security Standards) Certified Bank, which means they had met the International Standard Organization requirement in ensuring customer information security and confidentiality.
In addition, he said the Bank was the first to establish the Security Operation Centre (SOC) and was the first bank in the country to meet this directive.
“Though satisfied with the improvements chalked by the Bank in the period, I wish to say we will continue to do more to meet the aspirations and changing needs of our valued customers.
“We value your complaints because they are what we need to ensure the improvement of our customer service drive and to establish sustainable long-term business relationships.
“Our doors are always open to you to come up with your peculiar difficulties, hoping that through dialogue, we shall guarantee our mutual success.
GNA