Accra, Dec. 11, GNA- A day’s Case Tracking System (CTS) Change Management Workshop has been organised for frontline staff of Justice Sector Institutions (JSIs) in Ho of the Volta Region to build their capacity in the use of the system.
It was on the theme: “CTS adoption and utilization re-enforcement strategies and tools for leaders of key stakeholder agencies.”
The workshop was attended by representatives from the Judicial Service, the Ghana Prisons Service, the Office of the Attorney General and Ministry of Justice, Ghana Police Service, and the Legal Aid Commission.
It was to provide the leadership of the agencies, a better understanding of the CTS components (people, process, technology), so they could adopt change management strategies to whip up support for the use of the system by their staff.
The forum was also used to recommend the requisite tools, and institutional strengthening requirements needed to re-enforce the adoption and utilization of the CTS on behalf of the Government.
CTS is an integrated criminal case tracking technological tool/application iteratively tailored to digitize the manual tracking processes and lifecycle information of criminal justice agencies in Ghana commencing with the foundational agencies.
This was in a statement jointly issued and copied to the Ghana News Agency by the organisers of the workshop namely, the Inter-Regional Bridge Group (IBG TECH), a local tech-enabled consulting firm, the Legal Resources Centre (LRC), Commonwealth Human Rights Initiative, and Crime Check Foundation.
It was sponsored by the United States Agency for International Development Justice Sector Support Activity (USAID JSSA)
The USAID JSSA aims at increasing citizen knowledge and access to Justice Sector services, strengthening advocacy interventions for accountability of key Justice Sector Institutions to improve justice delivery, and increasing citizens’ oversight and monitoring of criminal cases to enhance justice delivery.
The statement said: “The CTS has the capabilities to query historical criminal data and its trends across communities, districts, and all regions in Ghana, while in real-time harnessing information sharing and coordination capabilities-towards the timely, effective and efficient delivery of justice processes,” it stated.
It said CTS also has the ‘cycle of cases’ capability from the Ghana Police Service or the Economic and organised Crime Office; to the Legal Aid Commission or the Attorney General’s Office; to the Judicial Service; and to the Prison Service.
“The system’s integration components enable the benefits of digitized records and their processing in the format of an electronic case docket across its lifecycle,” it said.
The operational components for accessibility cover online, offline and smart device/android capabilities.
The participants at the workshop were taken through change management strategies and discussion sessions and the way forward of the CTS drawing on their experiences when they used the system.
The statement said the issues highlighted during the discussion sessions were what worked and what does not work in the piloting of the system within the seven inception regions (Greater Accra/Tema, Volta, Northern, Ashanti, Bono, Western, and Upper East).
It said the participants, among others, noted that one of the setbacks of the system’s use was poor network connectivity and its unreliable availability at their respective sites, accessibility to equipment, the lack of operational and ICT known-how, and the people factor that emanates resistance to change for the adoption and utilization of new technology-enabled institutional systems.
“The participants equally celebrated the system in its pilot offerings and the extent to which this external innovation had not only presented insight data that showcases the institutional gaps in the manual procedure, but also the lack of usage in vital area of the lifecycle procedure,” it added
GNA