Ho March 31, GNA – In order to stop covid-19 from spreading, Mr Delali Oklu, the General Manager of Electricity Company of Ghana (ECG) for Volta and Oti, has urged the Company’s postpaid customers to use ECG Power App to pay their bills.
He said the use of the App would minimize the rate at which customers visited ECG offices, reduce physical contact and congestion at the offices and significantly reduce the spread of the Coronavirus.
Mr Oklu said customers without smart phones could access the App by dialing the USSD shortcode *226# to pay their bills, adding that customers who encountered difficulties could report via the ECG Power App.
He said prepaid customers in Ho and Hohoe Municipalities could still visit the offices of the Company or any private vendor to purchase prepaid credit for their meters.
“With the outbreak of the Coronavirus in the country, we urge our customers, especially postpaid customers in Volta and Oti Regions to download the ECG Power App on Google Play store or App Store to pay their bills.
“If you are using a postpaid meter, you only need your account number after downloading the App to pay your bill without visiting any of our offices,” he stated.
The General Manager assured customers of safety as the Company had put the necessary measures in place to curb the spread of Covid-19 at its offices.
“The measures which are in line with directives from the Ghana Health Service, Ministry of Health, World Health Organization and the Company’s COVID-19 guidelines are meant to safeguard the health of both staff and customers who transact business with the Company at its premises,” he said.
Mr Oklu said the Company provided Personal Protection Equipments (PPEs) such as hand gloves, sanitizers and nose masks for its staff, especially frontline officers, like the treasury executives, field workers, security personnel, and customer relations executives among others who often interacted with customers.
The Company also provided Veronica buckets, liquid soaps, disinfectants and hand sanitizers to all its offices to enable the staff and customers wash their hands under running water to avoid the spread of the virus.
Mr Oklu said the Company also positioned some Non-Contact Infrared Thermometer at vantage points in its offices to check temperature of staff and customers so that any ‘abnormal’ temperature recorded at any of their premises would be referred to health authorities for further action.
“As a Company that delivers an essential service like providing quality, reliable and safe electricity services with a customer oriented workforce to the Ghanaian people, our staff interact with a lot of people on a daily basis, hence the need to institute measures at our workplace to help safeguard the health of our staff and customers,” he stated.
Though domestic demand for electricity would increase as a lot of people staying home due to the pandemic, he said, his outfit was fully prepared to ensure that customers in Volta and Oti Regions experienced stable power supply.
GNA